live chat
 Viruses & Security Risks

Viruses and Security Risks are a couple of the biggest problems internet users are faced with. Once they get a foot-hold on your computer it becomes controlled or "hijacked" to spam other users, attempt hacks into other networks, change your settings, delete files on your computer and much more. Much of the activity created by viruses and security risks violates our Acceptable Use Policy so we cannot tolerate it happening.

We understand how sneaky viruses can be and we know that most people are not intentionally trying to inflict damage. We will offer all the help we can if your computer is infected but you are ultimately reponsible for keeping your computer clean and we will suspend service to any users if the volume or nature of the activity threatens our network.

If you become infected, it is important that you keep us updated on your progress to clean your computer. If we continue receiving complaints and we have not heard from you we will suspend your service to protect our network and other users.

Use the information on this website to help clean your computer and/or keep it clean.Your best move is to sign up for new Secure IT+ protection. Secure IT+ guards your computer against viruses, spyware, hacking and pop-ups, updates Windows patches, keeps your hard drive cleaned and much more. Professional installation is included and everything is kept updated and scanned automatically.

Rogue Anti-Virus Programs

Rogue Anti-Virus programs are probably the top threats on the Internet right now. These programs automatically download into your computer when you visit certain infected web sites. Once on your computer, they constantly blast you with warnings and messages about "viruses" in your computer and to use (buy) their program to fix these issues. These rogue Anti-Virus programs are not legit and will likely cause even more harm if you download them. Even if you don't download them, however, they tend to seize control over your Internet and ultimately tie up all your resources, hijack your Internet browser and bombard you with pop-ups and notices. The following is a screen shot of one of the popular rogue Anti-Virus programs "Antivirus 2009". Other titles include Anti-Virus Pro, Antivirus System Pro and Security Control Center.

AV2009 Rogue Image

If you are a victim of one of these rogue Anti-Virus programs, contact TCC right away so we can clean your computer before it becomes inoperable. If your Internet still works and you are unable to bring your computer in, you can contact Total Tech services by Security Coverage. For a fee of $89.95, they can log into your computer remotely and fix the problem for you. Once your computer is clean, we suggest using Secure IT+ to protect yourself for the future.

Spyware/Pop-Up Help

Spyware is responsible for a wide range of problems from annoying pop-ups and odd settings

What is spyware? Spyware is the general term for various automated programs that often "sneak" into a computer. They are typically programmed to harvest information off your computer, change your settings or open a door for more spyware to enter your computer.

How do you get spyware? Spyware is often bundled with free/cheap games, browser/e-mail add-ons and music sharing (P2P) programs. However, web site traps can deliver spyware programs to your computer by just visiting their sites. Typically spyware is associated with adult, illegal or "free stuff" web sites.

How do you get rid of spyware? There are several good scanning programs available online you can use to get rid of most spyware. However, spyware can be setup to damage some of your files upon removal. It is good to back-up important files or contacting a professional before tackling spyware problems. New Secure IT+ from TCC includes real-time spyware detection and removal plus 24-hour live support services.

Preventing Spyware & Pop-Ups