Technical Support


 

 

  • Internet
  • Cable TV
  • Phone
  • Miscellaneous
  • FAQ's
  • Site Map
 

E-Mail Setup



(1) Email Settings:

 

 

    Windows XP through 7 & Mac

 

    Type of Mail Account: OTHER

    Type your email address (e.g. bjones@tcc.coop)

    Type your TCC password

    Choose MANUAL SETUP if available

    Server Type: IMAP

    Incoming Server: mail.airstreamcomm.net

    Incoming Port: 143

    Use SSL: No/None

    Outgoing Server: mail.airstreamcomm.net

    Outgoing Port: 25

    Use SSL: No/None

    Windows 8, Smartphones & Tablets

 

    Type of Mail Account: OTHER

    Type your email address (e.g. bjones@tcc.coop)

    Type your TCC password

    Choose MANUAL SETUP if available

    Server Type: IMAP

    Incoming Server: mail.tcc.coop

    Incoming Port: 143

    Use SSL: No/None

    Outgoing Server: mail.tcc.coop

    Outgoing Port: 587

    Use SSL: No/None

 

For additional help with Email setup, contact our Help Desk: 1-888-655-8642.

 

(2) Use Webmail: Go to https://webmail.airstreamcomm.net and log in with your TCC Email Address and Password.

 

(3) Contact Support for other Help: Email TCC at internet@tcc.coop or call 1-888-655-8642

 

Wireless (Wi-Fi) Connections



Wi-Fi means wireless Internet -- having a modem or router broadcasting Internet wirelessly in your home or business. Wireless Internet is not perfect; modems only broadcast so far and signals can be blocked or distorted by walls, doors, siding, windows and other obstructions. Also, if you have neighbors near you, we STRONGLY recommend securing your modem (our modems are secured by default). For help securing your modem, click your modem below:

Motorola SBG6580 Arris TG862 Motorola SBG901 Comtrend
DSL Modem
D-Link Router

EnGenius

ESR 350

EnGenius

ERS9850

Comtrend 5882

 

 

Computer Problems?



TCC has computer local computer technicians able to promptly and affordably fix your computer, update the hardware or software, clean it of any infections, transfer data from an old computer to a new one and many more services! Our turn-around time is fast and our rates are way better than other Computer Geek services. Most things can be done for under $100!

 

Scam Phone Calls, Fake Emails, Infected Web Sites... Oh My!


 

Now more than ever there are scams, fake emails and infected web sites trying to get us. There are dozens of them going around at any given time. Some come in by email, others by phone call and still others through web sites you visit.

 

- Don't listen to somebody who calls and says you have a virus; just hang up!

- Don't believe an email that says you won something, owe something, need to clarify or approve something; just delete it!

- Don't click banners and links saying your computer is slow or infected; if it's on a web site, it's just an AD

- Don't call back numbers who call you first (and hang up) unless you know the area code and prefix

- Don't trust "free" things online like screen savers, games, services or programs; they could contain spyware

 

- DO have a good Anti-Virus/Anti-Spyware program. Don't have one? Get our SecureIT+!

- DO watch where you go online and stay away from areas with too many ads, special offers or free things

- DO call us if you have any questions or want to verify something; it's better to be safe than sorry!

 

If you get infected before you have SecureIT+ or you download some bad stuff, TCC's Pro-Tech Services can clean your computer.

 

Windows XP Options & Advice


 

If you haven't heard, Microsoft has "retired" Windows XP. That means no more Windows updates, no more support and many other software programs will stop writing XP compatible releases as well. This leaves Windows XP users very vulnerable to worms, security breaches and basic problems viewing certain web sites that require a more updated browser. If you are still using Windows XP, here are some options and advice:

 

It's a mistake to do nothing. You need to do something. Buy a new computer, upgrade your current computer or switch to a tablet. Continuing to use your XP machine online is risky at best. Stop in or call us for help making this decision.

 

In the meantime, here are some ways you can keep yourself fairly safe until you find another solution:

 

1. Get a good anti-virus program and make sure it updates & scans regularly

2. Use Google Chrome or Mozilla Firefox instead of Internet Explorer

3. Be very careful with email attachments and don't click links/stories in Facebook

4. Don't use USB Memory Sticks, CD's or DVD's from other people

5. Disconnect from the Internet! You can still use all your programs but you'll be safe from harm!


Web How-To Videos


Tech Tip 1: Why Use A Cooling Pad

Tech Tip 2: Extending Laptop Battery Life

Tech Tip 3: Connecting Your Laptop to an HDTV

Tech Tip 4: Connecting Laptop to WiFi

Tech Tip 5: Closing Extra Apps on iPad

Tech Tip 6: Changing Home Page With Win 8

 

SecureIT Anti-Virus, Backup and Password Genie



For questions or support regarding your SecureIT+, File Hopper/Online Backup or Password Genie:

Open your program and click the Tech Support or call 1-877-373-3320

 

Acceptable Use & Copyright Infringement



When using TCC's Internet Services, we expect you to be in compliance with our Acceptable Use policy and that you do not engage in any file sharing which infringes on copyrights. Read our Acceptable Use Policy.

 

Copyright infringement happens when protected material like a song, game, picture, movie, tv show or other computer file is downloaded, uploaded, copied or shared without authorization. There are many programs and web sites which allow downloading and sharing of files. Verify that any sources you get media from are approved by the owners of those files.

 

If TCC gets a notice that your connection has been downloading or sharing copyright materials, you may be notified by TCC of the infringement with options (requirements) for taking care of it.

 

TCC Content Filtering Discontinued



TCC's web-based Content Filtering is no longer available and no longer works. We're sorry for any inconvenience.

 

Cable Receiver



TCC uses a variety of receivers for our Cable TV. Each receiver may vary in features, connections on the back and menus on the screen but troubleshooting procedures are generally the same:

 

1. Turn receiver and TV off and back on
2. Make sure your TV is on Channel 3 or the proper Input

3. Make sure your remote is controlling the Receiver, not TV or AUX
4. Check on another TV in the house with a Receiver
5. Contact TCC

Watch videos
on the "iGuide"
on-screen programming

feature of our Motorola receivers

Receiver Instructions (PDF format):

 

- Standard Cable (coax) Receiver Guide (.pdf)

- IPTV DCT Receiver Guide (.pdf)

- IPTV PVR Receiver Guide (.pdf)

   

 

Remote Controls


 

TCC has gone to one remote control for all of our DCT and DVR receivers. Some of you may still have older Motorola remotes. Troubleshooting on these remotes is much the same but the instructions for programming to your TVs/devices is different.

 

Troublshooting Your Remote:

1. Check/change batteries
2. Make sure device you wish to control does not have the sensor blocked
3. Make sure the appropriate Device button is selected for the device you wish to control
4. Try a different remote or try the remote on a different Receiver
5. Contact TCC

Remote Control
Instructions (pdf)

     

If you have an older, dark-gray Motorola remote, here is the user's manual for setup and use.

(it's the full guide in just 2 pages so you may need to zoom in and scroll around to read the guide)

   


Recording with a DVR


     
One-time Recording Series/Regular Recording Automatic Recording


a) Press Record on the remote to record the show/channel you are watching


b) Press Guide, find the show you wish to record and press Record. Press My DVR and press Enter on the show when you are ready to watch it.


a) Press My DVR button and select Series Recording


b) Make selections for:
  - Recording onlynew shows or all shows
  - How many shows to keep on file


c) Press OK when done


Your DVR is always recording what you are watching so you can always press pause or rewind.

 

However, if you change the channel, you lose whatever portion of the show was stored and a new recording session will begin.

 

So, don't channel surf if you may want to pause/rewind OR press Record to specifically record your show while you change channels.


 

Info about "DTA" Boxes


 

The small receivers, called DTA boxes, were part of our conversion from an analog/digital network to an all-digital network. When we converted to an all-digital signal, older TV's on Basic Cable needed these "DTA" boxes to convert the digital signal to analog for their TV to get the picture.

 

We have finished converting our analog (Basic Cable) stations to the digital format so you might notice some channels are not coming in on older TV's without a set top box or DTA. Contact us right away to get your DTA or for other options so you can get back to enjoying all of the great programming TCC has to offer.

 

Fuzzy, Choppy or Missing Channels



1. Turn receiver and TV off and back on
2. Make sure your TV is on channel 3 or the proper Input (HDMI, etc.)
3. Make sure DVD player or VCR are not on (unless they need to be)
4. Check different channels; write down channels fuzzy/choppy/missing
5. Check these channels on a different TV in your home
6. Contact TCC and inform us about your problem

 

No Picture



1. Make sure Receiver is on and TV is set to channel 3 or the proper Input
2. Check the channel you are on to make sure you are subscribed and are supposed to get that channel
3. Try other channels to see if some channels work
4. Contact TCC and inform us about your problem

 

 

 

No Dial Tone



1. Try a different phone; preferably a corded (not cordless or AC dependent) phone
2. Check for any phone devices left off-hook
3. Plug a phone into the NID on the outside of your home (open the lid, unplug phone wire to house)

 

Voice Mail



About Voicemail
| Voicemail instructions | Contact TCC

 

Comm Portal



Comm Portal Instructional Video
| "Tech Know Talk" show on Comm Portal | Comm Portal web site | Contact TCC

 

Calling Feature Help



Click here for instructions (pdf file) or refer to the green section in the front of the TCC Telephone Directory or contact us with specific problem/question

 

Telephone Problems



1. If cordless, put handset on base, unplug AC (power) cord from wall and plug back in
2. Also if cordless, leave on charging base for at least one hour in case battery is dead
3. Try a different phone; preferably a corded (not cordless or AC dependent) phone in the same outlet
4. Check for any other phone devices left off-hook
5. Plug a phone into the NID on the outside of your home (open the lid, unplug phone wire to house)
6. Try replacing the battery (charge new batteries for at least 12 hours before using)
7. Contact TCC about replacing that phone


Getting a Call with "beep..beep..beep" Tones


 

Receiving a phone call that starts with "beep-beep-beep-beep..." emergency tones means your friend or relative has an emergency phone such as a MainStreet Messenger or a Sensophone and YOU are one of their contacts and they NEED HELP.

 

If your friend has a MainStreet Messenger:

 

Press "5" when you hear this emergency tone to establish two-way communication

 

The emergency tone will stop and the caller's speakerphone will turn on. After one minute, you will hear the emergency tone again. Press "5" to continue the call. If you do not hear your friend on the line, please call for help immediately.

 

Press "0" before hanging up

 

If you call your friend back after hanging up (or if anyone else calls your friend), the emergency tones will be heard. Press "5" to turn on the speakerphone.

 

The MainStreet Messenger will redial your friend's emergency numbers every twenty minutes. Emergency dialing can be canceled only by pressing the CANCEL key on your friend's phone.

 

If your friend has a SensoPhone:

 

Press "555" to acknowledge the call; then listen and follow the prompts/instructions


 

E-Bill



eBill is a way to see and/or pay your TCC bill through a secure web page. For assistance with eBill    Log in to eBill | Contact Customer Service

 

Direct Pay



Direct Pay is a service for automatically paying your monthly TCC bill through a checking or savings account or credit card. Direct Pay is free and easy to use!    Download Direct Pay Form | Send TCC a Question/Request

 

Billing Issues



If you have questions on your bill or with our billing policies and practices or your personal information in our billing system, the best thing to do is call us, stop in and talk to us or fill out our Contact Form on our Customer Service page. Then we can look into your issue personally and help resolve it.

 

Computer Problems



We offer a wide variety of computer cleaning, upgrading and repair services including Virus/Spyware Removal, data transferring, performance tune-ups and hardware installation. We are very reasonably priced, offer prompt service and guarantee our work.

 

Learn more about TCC's Computer Repair, Cleaning and Upgrading services!

 

We are also a Dell Computer vendor with both a laptop and a desktop model to choose from. Both styles have been well upgraded and include Dell's top warranty which includes next-business day service for replacement.

 

Learn more about the Dell Computers you can get from TCC!

 


 

General



Q: Do you sell Gift Cards or can I pay on someone's bill as a gift?

A: The answer to both is Yes. We have Gift Cards in $5, $10, $25 and $50 amounts and you can pay whatever amount you want on someone's bill. We even have "A Gift For You" certificates we can give you to let that person know.

 

Internet



Q: Why am I seeing "Daily Digest" emails?

A: Our filtering is now sending daily digest emails out showing you the messages that were filtered. To read a message, click "View". If you see a message you want delivered, just click "Release". To get into your filtering, click "Settings.". Using the Daily Digest makes checking your filtered mail easy because you never have to log in! If you have any questions, contact TCC at internet@tcc.coop or 715-695-2691.

 

Q: Is my Wireless Secure?
A: All of our newer Cable and DSL wireless modems are automatically secured. However, if you still have an older wireless modem from us OR use your own wireless router, then you should check to see that it is secured. If your connection is not secure, people near you can connect to your Internet. This slows your connection down, you are at risk of viruses, identity theft or having your connection used improperly or illegally. If you have a wireless modem from TCC, you can set up a Security Code using instructions on our Internet Support web site. Just click which modem you have and scroll to the Security section.

 

 

Cable



Q: What are these "DTA" boxes I've been hearing about and do I need one?

A: The DTA boxes we've been mailing and talking about are part of our conversion from an analog/digital network to an all-digital network. Our packages and prices will remain the same, but all TV's will need to have a set-top receiver, a built-in QAM tuner OR one of these "DTA" boxes in order to receive any channels. [this conversion process begins in Noveber 2011 so get your DTA box(es) soon!] We have many resources online for determining and requesting what you need along with instructions for connecting them: Do I need a DTA | Request DTA(s) | VCR's and DTA's | DTA FAQs

 

Q: I should have what I need for your digital conversion, so why am I missing channels?
A: Some set top boxes and digital TV's do not automatically recognize a channel when it starts showing up in a digital format. If you have a flat-screen TV without a TCC set top receiver, just use your remote to go into your TV's settings and do a "channel scan". That should get the TV to recognize those stations it lost. If you have a TCC set top receiver, let us know and we can update your receiver for you. Some receivers have not been automatically updating themselves when channels change. Email us if you have any questions or problems.

 

Q: Why did broadcast TV stations switching to all-digital?
A: Congress mandated the conversion to all-digital television broadcasting (DTV) because all-digital broadcasting will free up analog frequencies for public safety communications (fire, police, emergency rescue). A digital signal is a more efficient transmission technology, which allows broadcast stations improved picture and sound quality, as well as more broadcasting options to consumers through “multicasting”. Lastly, this move also frees up analog frequencies that can be used for advanced commercial wireless services for consumers. If you have TCC Cable TV, you will not be affected. This only affects those who receive their local stations with an antenna or set-top “rabbit ears”. They will need a TV service provider, a TV with a digital tuner or a digital converter box.

 

Q: Why does satellite TV appear to cost less than cable television?
A: While offers from satellite providers may look appealing on the surface, it is interesting to know that by the end of 2008 the Average Revenue per Unit (average customer bill) for one satellite provider was about $30 more than the average customer’s cable bill with TCC. Satellite service rates go up, too. In fact, satellite rates have increased more in the last ten years than TCC’s rates. It just goes unnoticed as they are not required by law to serve notice of rate increases as cable TV providers are. Satellite providers use introductory offers to hide the actual price you will end up paying. They also lock you into lengthy contracts, which may exceed your introductory price term. In a previous newsletter, we ran a comparison study between TCC rates and the rates of a satellite provider. Even with the introductory offer, a satellite customer will pay as much as $100 more over two years that a TCC customer with similar services.

 

Q: Why do satellite TV providers have more channels than cable TV providers?
A. Satellite TV providers do have more channels than cable providers, but when you look at their channel line-ups, you will see a lot of shopping, music, special interest and duplicate (East coast feed, West coast feed) channels. They want you to focus on the number of channels, rather than the quality of their network programming. We strongly believe we offer a better line-up of channels, including truly local content such as dedicated weather radar, local events coverage, community announcements and other local programming with Trempealeau County Community Television (TCCTV).

 

Q: Why can’t we choose the channels we would like?
A: TCC is bound by contracts with network operators that determines what we offer, how we offer it and what we pay for it. Offering high demand programming involves agreeing to terms that make it essentially impossible to offer this programming on an "a la carte" basis. Terms include putting a channel on the specific tier so everybody on that tier receives and pays for that channel. Other terms include accepting (and paying for) several less popular channels from a network operator in order to receive one of their more popular channels.

 

 

Phone



Q: How do I sign up for the Do-Not-Call lists?

A: You can put your phone number(s) on the national and state "Do-Not-Call" lists by calling their toll-free numbers or by visiting their web sites.


      State List:   Web Site or 1-866-966-2255      National List:   Web Site or 1-888-382-1222

 

Q: What can I do with my old phone book(s)?
A: The best thing you can do is recycle them. For every 500 books recycled, we save 7,000 gallons of water, 3.3 cubic yards of landfill space, 17-31 trees and 4,100 kilowatts of electricity. Your local curbside recycling may accept phone books. Otherwise, check with your area recycling facility directly. Make sure to remove all contaminants like covers, plastics or other non-paper materials. If you are unable to recycle your phone book, you can re-use it yourself. Use it to start a fire in your fireplace or press flowers. Shred the pages and use in your garden to help keep weeds down. The paper is biodegradable. Shredded phone book pages can also be used as a substitute for packing peanuts, which are not biodegradable.

 

Q: What is a PIC freeze?
A: The term PIC means preferred interlata carrier-- your long distance provider. When your phone company receives a request to change your carrier, the request must be processed without question. Some companies send change requests without full authorization of the customer. A PIC freeze protects the customer by telling the phone company they must have a request in writing from the customer in order to change their long distance carrier. Putting a PIC freeze on your account is free. Contact your phone carrier to put a PIC freeze on your long distance.