Technical Support


 

 

  • Internet
  • Cable TV
  • Phone
  • Miscellaneous
  • FAQ's
  • Site Map
 
 Email Setup

(1) Email Settings:

 

 

    Windows XP through 7 & Mac

 

    Type of Mail Account: OTHER

    Type your email address (e.g. bjones@tcc.coop)

    Type your TCC password

    Choose MANUAL SETUP if available

    Server Type: IMAP

    Incoming Server: mail.airstreamcomm.net

    Incoming Port: 143

    Use SSL: No/None

    Outgoing Server: mail.airstreamcomm.net

    Outgoing Port: 25

    Use SSL: No/None

    Windows 8, Smartphones & Tablets

 

    Type of Mail Account: OTHER

    Type your email address (e.g. bjones@tcc.coop)

    Type your TCC password

    Choose MANUAL SETUP if available

    Server Type: IMAP

    Incoming Server: mail.tcc.coop

    Incoming Port: 143

    Use SSL: No/None

    Outgoing Server: mail.tcc.coop

    Outgoing Port: 587

    Use SSL: No/None

 

 

    If asked for your Username/Login, that's the "front" part of your email address before the @ (e.g. bjones)

 

For additional help with Email setup, contact our Help Desk: 1-888-655-8642.

 

(2) No Email Program

 

Just go to https://webmail.airstreamcomm.net and log in with your TCC Email Address and Password.

 

(3) Other Issues

 

You can email TCC at internet@tcc.coop or call our Help Desk at 1-888-655-8642 for assistance.

 

 

 Wireless (Wi-Fi) Connections


Wi-Fi means wireless Internet -- having a modem or router broadcasting Internet wirelessly in your home or business. While very popular and generally very easy, there are some things you need to know:

 

1) Limitations -- Wireless is not perfect and may not work in all rooms or areas even within its supposed range. Metal doors, walls and siding, fluorescent lights, other airwave signals, windows, concrete and even standard walls can block or limit the range the signal will carry. As an example, a laptop directly on the other side of a metal door, just 2 feet from the modem, may not get a signal as the signal cannot go through a metal structure -- it must bounce off other surfaces to get there. Also various devices have different ranges of reception. If you are having trouble with signal in your home or business, click here.

 

2) Security -- If you have neighbors nearby, you should make sure your wireless modem is secured. You don't want somebody using your bandwidth or doing illegal things through your Internet. To check/change your security, click on a modem below OR contact TCC. We can quickly and easily assist you with passwords or other modem concerns.

Motorola SBG6580 Motorola SBG900 Motorola SBG901 Comtrend
DSL Modem
D-Link Router

EnGenius

ESR 350

EnGenius

ERS9850

Comtrend 5882

 

 

 Computer Problems?


TCC has computer local computer technicians able to promptly and affordably fix your computer, update the hardware or software, clean it of any infections, transfer data from an old computer to a new one and many more services! Our turn-around time is fast and our rates are way better than other Computer Geek services. Most things can be done for under $100!

 

 Scam Phone Calls, Fake Emails, Infected Web Sites... Oh My!

 

INow more than ever there are scams, fake emails and infected web sites trying to get us. From emails trying to convince or scare you into going to their web site to phone calls from scammers, there is a LOT to watch out for. Here are some of the latest:

 

Scam: Your phone rings once. You call back to see who it was. You get a whopping long distance bill for calling that number!

Solution: Don't call numbers you don't recognize!

 

Scam: You get a text from some company saying you won a gift card. They give you a link to go to. They hope to steal info.

Solution: Delete the text, don't go to the web site, not even to "check it out" as it could be infected.

 

Scam: You get a phone call from "Microsoft" or some other company that your computer has a virus or other problem.

Solution: Say "thank you" and hang up! Unless your local provider calls about computer issues, don't believe them.

 

Scam: You get an email with some notice about your account or your password. You click their link and they steal your info. Solution: Delete the email; call the company in the email yourself to see if it's legit. Chances are good it's a scam!

 

There are a LOT of email, phone and text scams. Listen to your gut. Call your provider if you have questions but don't give any info, click any links or do anything if it seems even remotely fishy!! If it IS legit, they'll get a hold of you another way.

 

Aside from just scams, there are also many ads and extra things stuffed into free downloads to watch out for. Clicking flashing ads about "computer problems" or downloading free games can lead to "PUPs" (Potentially Unwanted Programs). The name was coined by security company McAfee. PUPs are programs that fill your computer, launch pop-ups, hijack your browser and make your computer slow -- many of the things viruses and spyware programs do BUT with one difference. They aren't viruses or spyware. You had to click something -- an ad, a free game, a banner or message -- and willingly (even if unknowingly) downloaded it. Being programs you "asked" for, they are not treated as security breaches and therefore are not caught or removed by anti-virus/anti-spyware programs. .

 

Your BEST defense is prevent it before it happens. That means watch where you go and what you click on and get a good protection program like SecureIT+ from TCC. Full protection from any security threats, 24-7 technical support (with Remote Assistance!), and even a $100 reimbursement guarantee against things that aren't caught or cleaned by SecureIT+. If you get infected before you have SecureIT+ or you download some bad stuff, TCC's Pro-Tech Services can clean your computer.

 

 Windows XP Options & Advice

 

Bad Ideas:

 

1. Ignore it, keep using it as usual -- this is very risky and without some changes you will find out sooner rather than later

2. Upgrade to Windows 8 -- your computer will not handle the larger and more complex operating system architecture

3.

 

Good options:

 

1. Buy a new Windows computer -- yes, it can be rather expensive ($400 - $1000) but the problem would be solved

2. Upgrade to Windows 7 -- it looks close to XP but you need to make sure your computer will handle the bigger OS.

3. Buy a Mac -- Mac's are pretty easy to learn but they are pricey with base models starting around $600+

4. Go to a tablet -- If much of what you use your computer for is web, email, facebook, shopping, banking, then a tablet

   might be just the ticket for you. Most of the usefullness of a computer but with less hassle, complexity

 

If none of these "good" options will work for you:

 

1. Update your antivirus software.

First, make sure you have a good antivirus software (not the free ones). Second open it and make it check for updates often. Third, manually start scans often. These are generally automated but you are at a higher risk with XP now.

2. Download Google Chrome or Mozilla Firefox.

The most common threats to your XP computer will come through web sites you visit. Microsoft's Internet Explorer on your XP computer is not the most secure browser you can get. Stop using it! Download Google Chrome (www.google.com > search google chrome download) or Mozilla Firefox (www.mozilla.org) for a more secure browser that will likely offer more updates and patches for your XP system.

3. Be extra careful with email.

Do not open attachments on your XP computer: PDFs, Word files, attached programs, and so on. Even those that appear to be from people you know. The “from” line in an email message can be forged, and happy-looking emails from friends are great vectors for infection. 

 

4. The same goes for Facebook.

It’s fine to read updates, but you’re at risk if you click on links to stories or sites that show up in your feed, even if they appear to be from people you know.

 

5. Be extra, extra careful with USB sticks, CDs, and DVDs.

These can carry malware. Your security software might catch it, but it might not. Best bet is to not use any kind of external media with this computer, especially USB sticks. 

 

6. For the ultimate in safety, disconnect from the Internet.

Not a joke. And it’s actually a workable idea for people who are using their XP computers for dedicated functions, like cash registers or to print patterns for sewing, etc. If it doesn’t need to be connected to the world, disconnect it. Do your email and web browsing on a modern device, like your smartphone or tablet, if you can.


 Web How-To Videos


TCC has a YouTube Channel with free "How-To" videos!

 

Tech Tip 1: Why Use A Cooling Pad

Tech Tip 2: Extending Laptop Battery Life

Tech Tip 3: Connecting Your Laptop to an HDTV

Tech Tip 4: Connecting Laptop to WiFi

Tech Tip 5: Closing Extra Apps on iPad

Tech Tip 6: Changing Home Page With Win 8

Tech Know Talk TV Show: Comm Portal

 

 

 Support for SecureIT+, File Hopper/Online Backup, Password Genie


For questions or support regarding your SecureIT+, File Hopper/Online Backup or Password Genie:

(a) Open your program and click the Support button

(b) Go to the Security Coverage Support Page

(c) Call 1-877-373-3320 -- open 24/7 for your convenience!

 

 Copyright Infringement & Acceptable Use


When using TCC's Internet Services, we expect you to be in compliance with our Acceptable Use policy and that you do not engage in any file sharing which infringes on copyrights. Read our Acceptable Use Policy.

 

Copyright infringement happens when protected material like a song, game, picture, movie, tv show or other computer file is downloaded, uploaded, copied or shared without authorization. There are many programs and web sites which allow downloading and sharing of files. Verify that any sources you get media from are approved by the owners of those files.

 

If TCC gets a notice that your connection has been downloading or sharing copyright materials, you will be notified by TCC of the infringement with options for taking care of it. If copyright infringements are not taken care of, TCC may need to take action to prevent further copyright infringement. Contact TCC if you have any questions.

 

 Change Regarding TCC Content Filtering


TCC's web-based Content Filtering is no longer available and will no longer work as of January 1, 2014. At this time, we do not anticipate offering a replacement. There are a number of good Content Filtering programs available as well as Content Filtering features included with many anti-virus and security software packages. TCC's Content Filtering did not involve software installed on your computer so there is nothing to uninstall or remove. Contact Ben at TCC if you have any questions. We are sorry for any inconvenience this causes.

 


 
 Cable Receiver


TCC uses a variety of receivers for our Cable TV. Each receiver may vary in features, connections on the back and menus on the screen but troubleshooting procedures are generally the same:

 

1. Turn receiver and TV off and back on
2. Make sure your TV is on Channel 3 or the proper Input

3. Make sure your remote is controlling the Receiver, not TV or AUX
4. Check on another TV in the house with a Receiver
5. Contact TCC

Watch videos
on the "iGuide"
on-screen programming

feature of our Motorola receivers

Receiver Instructions (PDF format):

 

- Standard Cable (coax) Receiver Guide (.pdf)

- IPTV DCT Receiver Guide (.pdf)

- IPTV PVR Receiver Guide (.pdf)

   

 

 Remote Controls

 

TCC has gone to one remote control for all of our DCT and DVR receivers. Some of you may still have older Motorola remotes. Troubleshooting on these remotes is much the same but the instructions for programming to your TVs/devices is different.

 

Troublshooting Your Remote:

1. Check/change batteries
2. Make sure device you wish to control does not have the sensor blocked
3. Make sure the appropriate Device button is selected for the device you wish to control
4. Try a different remote or try the remote on a different Receiver
5. Contact TCC

Remote Control
Instructions (pdf)

     

If you have an older, dark-gray Motorola remote, here is the user's manual for setup and use.

(it's the full guide in just 2 pages so you may need to zoom in and scroll around to read the guide)

   


 Recording with a DVR
     
One-time Recording Series/Regular Recording Automatic Recording


a) Press Record on the remote to record the show/channel you are watching


b) Press Guide, find the show you wish to record and press Record. Press My DVR and press Enter on the show when you are ready to watch it.


a) Press My DVR button and select Series Recording


b) Make selections for:
  - Recording onlynew shows or all shows
  - How many shows to keep on file


c) Press OK when done


Your DVR is always recording what you are watching so you can always press pause or rewind.

 

However, if you change the channel, you lose whatever portion of the show was stored and a new recording session will begin.

 

So, don't channel surf if you may want to pause/rewind OR press Record to specifically record your show while you change channels.


 

 Info About "DTA" Boxes

 

The small receivers, called DTA boxes, were part of our conversion from an analog/digital network to an all-digital network. When we converted to an all-digital signal, older TV's on Basic Cable needed these "DTA" boxes to convert the digital signal to analog for their TV to get the picture.

 

We have finished converting our analog (Basic Cable) stations to the digital format so you might notice some channels are not coming in on older TV's without a set top box or DTA. Contact us right away to get your DTA or for other options so you can get back to enjoying all of the great programming TCC has to offer.

 

 Fuzzy/choppy/missing channels


1. Turn receiver and TV off and back on
2. Make sure your TV is on channel 3 or the proper Input (HDMI, etc.)
3. Make sure DVD player or VCR are not on (unless they need to be)
4. Check different channels; write down channels fuzzy/choppy/missing
5. Check these channels on a different TV in your home
6. Contact TCC and inform us about your problem

 

 No picture


1. Make sure Receiver is on and TV is set to channel 3 or the proper Input
2. Check the channel you are on to make sure you are subscribed and are supposed to get that channel
3. Try other channels to see if some channels work
4. Contact TCC and inform us about your problem

 

 

 
 No dial tone


1. Try a different phone; preferably a corded (not cordless or AC dependent) phone
2. Check for any phone devices left off-hook
3. Plug a phone into the NID on the outside of your home (open the lid, unplug phone wire to house)

 

 Voice Mail


About Voicemail
| Voicemail instructions | Contact TCC

 

 Comm Portal


Comm Portal Instructional Video
| "Tech Know Talk" show on Comm Portal | Comm Portal web site | Contact TCC

 

 Calling Feature Help


Click here for instructions (pdf file) or refer to the green section in the front of the TCC Telephone Directory or contact us with specific problem/question

 

 Telephone Problems


1. If cordless, put handset on base, unplug AC (power) cord from wall and plug back in
2. Also if cordless, leave on charging base for at least one hour in case battery is dead
3. Try a different phone; preferably a corded (not cordless or AC dependent) phone in the same outlet
4. Check for any other phone devices left off-hook
5. Plug a phone into the NID on the outside of your home (open the lid, unplug phone wire to house)
6. Try replacing the battery (charge new batteries for at least 12 hours before using)
7. Contact TCC about replacing that phone


 Getting A Phone Call With "Beep..Beep..Beep" Tones

 

Receiving a phone call that starts with "beep-beep-beep-beep..." emergency tones means your friend or relative has an emergency phone such as a MainStreet Messenger or a Sensophone and YOU are one of their contacts and they NEED HELP.

 

If your friend has a MainStreet Messenger:

 

Press "5" when you hear this emergency tone to establish two-way communication

 

The emergency tone will stop and the caller's speakerphone will turn on. After one minute, you will hear the emergency tone again. Press "5" to continue the call. If you do not hear your friend on the line, please call for help immediately.

 

Press "0" before hanging up

 

If you call your friend back after hanging up (or if anyone else calls your friend), the emergency tones will be heard. Press "5" to turn on the speakerphone.

 

The MainStreet Messenger will redial your friend's emergency numbers every twenty minutes. Emergency dialing can be canceled only by pressing the CANCEL key on your friend's phone.

 

If your friend has a SensoPhone:

 

Press "555" to acknowledge the call; then listen and follow the prompts/instructions


 
 eBill


eBill is a way to see and/or pay your TCC bill through a secure web page. For assistance with eBill    Log in to eBill | Contact Customer Service

 

 Direct Pay


Direct Pay is a service for automatically paying your monthly TCC bill through a checking or savings account or credit card. Direct Pay is free and easy to use!    Download Direct Pay Form | Send TCC a Question/Request

 

 Billing Issues


If you have questions on your bill or with our billing policies and practices or your personal information in our billing system, the best thing to do is call us, stop in and talk to us or fill out our Contact Form on our Customer Service page. Then we can look into your issue personally and help resolve it.

 

 Computer Problems?


We offer a wide variety of computer cleaning, upgrading and repair services including Virus/Spyware Removal, data transferring, performance tune-ups and hardware installation. We are very reasonably priced, offer prompt service and guarantee our work.

 

Learn more about TCC's Computer Repair, Cleaning and Upgrading services!

 

We are also a Dell Computer vendor with both a laptop and a desktop model to choose from. Both styles have been well upgraded and include Dell's top warranty which includes next-business day service for replacement.

 

Learn more about the Dell Computers you can get from TCC!

 


 
 General


Q: Do you sell Gift Cards or can I pay on someone's bill as a gift?

A: The answer to both is Yes. We have Gift Cards in $5, $10, $25 and $50 amounts and you can pay whatever amount you want on someone's bill. We even have "A Gift For You" certificates we can give you to let that person know.

 
 Internet


Q: Why am I seeing "Daily Digest" emails?

A: Our filtering is now sending daily digest emails out showing you the messages that were filtered. To read a message, click "View". If you see a message you want delivered, just click "Release". To get into your filtering, click "Settings.". Using the Daily Digest makes checking your filtered mail easy because you never have to log in! If you have any questions, contact TCC at internet@tcc.coop or 715-695-2691.

 

Q: Is my Wireless Secure?
A: All of our newer Cable and DSL wireless modems are automatically secured. However, if you still have an older wireless modem from us OR use your own wireless router, then you should check to see that it is secured. If your connection is not secure, people near you can connect to your Internet. This slows your connection down, you are at risk of viruses, identity theft or having your connection used improperly or illegally. If you have a wireless modem from TCC, you can set up a Security Code using instructions on our Internet Support web site. Just click which modem you have and scroll to the Security section.

 

 
 Cable


Q: What are these "DTA" boxes I've been hearing about and do I need one?

A: The DTA boxes we've been mailing and talking about are part of our conversion from an analog/digital network to an all-digital network. Our packages and prices will remain the same, but all TV's will need to have a set-top receiver, a built-in QAM tuner OR one of these "DTA" boxes in order to receive any channels. [this conversion process begins in Noveber 2011 so get your DTA box(es) soon!] We have many resources online for determining and requesting what you need along with instructions for connecting them: Do I need a DTA | Request DTA(s) | VCR's and DTA's | DTA FAQs

 

Q: I should have what I need for your digital conversion, so why am I missing channels?
A: Some set top boxes and digital TV's do not automatically recognize a channel when it starts showing up in a digital format. If you have a flat-screen TV without a TCC set top receiver, just use your remote to go into your TV's settings and do a "channel scan". That should get the TV to recognize those stations it lost. If you have a TCC set top receiver, let us know and we can update your receiver for you. Some receivers have not been automatically updating themselves when channels change. Email us if you have any questions or problems.

 

Q: Why did broadcast TV stations switching to all-digital?
A: Congress mandated the conversion to all-digital television broadcasting (DTV) because all-digital broadcasting will free up analog frequencies for public safety communications (fire, police, emergency rescue). A digital signal is a more efficient transmission technology, which allows broadcast stations improved picture and sound quality, as well as more broadcasting options to consumers through “multicasting”. Lastly, this move also frees up analog frequencies that can be used for advanced commercial wireless services for consumers. If you have TCC Cable TV, you will not be affected. This only affects those who receive their local stations with an antenna or set-top “rabbit ears”. They will need a TV service provider, a TV with a digital tuner or a digital converter box.

 

Q: Why does satellite TV appear to cost less than cable television?
A: While offers from satellite providers may look appealing on the surface, it is interesting to know that by the end of 2008 the Average Revenue per Unit (average customer bill) for one satellite provider was about $30 more than the average customer’s cable bill with TCC. Satellite service rates go up, too. In fact, satellite rates have increased more in the last ten years than TCC’s rates. It just goes unnoticed as they are not required by law to serve notice of rate increases as cable TV providers are. Satellite providers use introductory offers to hide the actual price you will end up paying. They also lock you into lengthy contracts, which may exceed your introductory price term. In a previous newsletter, we ran a comparison study between TCC rates and the rates of a satellite provider. Even with the introductory offer, a satellite customer will pay as much as $100 more over two years that a TCC customer with similar services.

 

Q: Why do satellite TV providers have more channels than cable TV providers?
A. Satellite TV providers do have more channels than cable providers, but when you look at their channel line-ups, you will see a lot of shopping, music, special interest and duplicate (East coast feed, West coast feed) channels. They want you to focus on the number of channels, rather than the quality of their network programming. We strongly believe we offer a better line-up of channels, including truly local content such as dedicated weather radar, local events coverage, community announcements and other local programming with Trempealeau County Community Television (TCCTV).

 

Q: Why can’t we choose the channels we would like?
A: TCC is bound by contracts with network operators that determines what we offer, how we offer it and what we pay for it. Offering high demand programming involves agreeing to terms that make it essentially impossible to offer this programming on an "a la carte" basis. Terms include putting a channel on the specific tier so everybody on that tier receives and pays for that channel. Other terms include accepting (and paying for) several less popular channels from a network operator in order to receive one of their more popular channels.

 

 
 Phone


Q: How do I sign up for the Do-Not-Call lists?

A: You can put your phone number(s) on the national and state "Do-Not-Call" lists by calling their toll-free numbers or by visiting their web sites.


      State List:   Web Site or 1-866-966-2255      National List:   Web Site or 1-888-382-1222

 

Q: What can I do with my old phone book(s)?
A: The best thing you can do is recycle them. For every 500 books recycled, we save 7,000 gallons of water, 3.3 cubic yards of landfill space, 17-31 trees and 4,100 kilowatts of electricity. Your local curbside recycling may accept phone books. Otherwise, check with your area recycling facility directly. Make sure to remove all contaminants like covers, plastics or other non-paper materials. If you are unable to recycle your phone book, you can re-use it yourself. Use it to start a fire in your fireplace or press flowers. Shred the pages and use in your garden to help keep weeds down. The paper is biodegradable. Shredded phone book pages can also be used as a substitute for packing peanuts, which are not biodegradable.

 

Q: What is a PIC freeze?
A: The term PIC means preferred interlata carrier-- your long distance provider. When your phone company receives a request to change your carrier, the request must be processed without question. Some companies send change requests without full authorization of the customer. A PIC freeze protects the customer by telling the phone company they must have a request in writing from the customer in order to change their long distance carrier. Putting a PIC freeze on your account is free. Contact your phone carrier to put a PIC freeze on your long distance.

 
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A B C D E F G H I J K L M N O P Q R S T U V W X Y Z   | Search this site | FAQ page.

 

 Or click a keyword below to go to its page

A

About TCC

Acceptable Usage

Annual Meeting

Anti-virus


B

Bundles

Business Services

 

C

Cable TV

Cable Packages

Cable in the Country Packages

Cable Programming (channels)

Cable Serving Area

Calling Features

Capital Credits

Choice 30 Application

Choice 30 Plan

Choice 35 Application

Choice 35 Plan

Choice 50 Application

Choice 50 Plan

Classes

Comm Portal

Community Portal

Computer Sales/Lease

Computer Repair

CurrentSpecials

Customer Service

Customer Service Standards

 

D

Direct Bill/Direct Pay

Direct Bill Request Form

DVR

 

E

Email Filtering

Email Setup

Equal Emploment Opportunity

 

F

Fiber Project

Fiber to the Home

 

G

Game Systems from TCC

 

H

High-Speed Internet

High-Speed Internet Application

High-definition cable

 

I

Internet Extras

Internet Main Page

Internet Serving Area

IPad Sales/Lease

 

J

Job Application

Job Opportunities

 

K

Kindle Fire HDX Sales/Lease

 

L

Local/Customer Web Sites

Local Spot Web Site

Long Distance

 

M

Media

Membership (with the Co-op)

Membership Application

Modem Security

 

N

Newsletters

 

O

Online Backup

 

P

Password Genie

Phone Services

Phone Serving Area

 

Q

 

R

Red Condor Email Filtering

 

S

Scholarship Application

SecureIT Anti-Virus

SecureIT Online Signup

Serving Area

Spyware Help

Support

 

T

TCC-U

TCC Tariffs

Tech Support

Techware - computer products

Telephone Main Page

TV Sales

 

U

 

V

Verizon Service Plans

Virus Help

Voice Mail

 

W

Web Design

Web Hosting

Wire Care

Wireless

 

X

 

Y

 

Z