Unsecured wireless means anybody within range can connect through your Internet. If that happens, you could be open to reduced Internet speed, liability for illegal/unacceptable activity or even virus infections and identity theft. TCC typically secures modems we install but we don't guarantee that your modem is secure. Click a link below to view instructions (pdf file).

Motorola SBG900 Cable Modem	Motorola SBG901 Cable Modem	Comtrend DSL Modem	Arris Cable Modem	D-Link Router	Level One Router

If you are experiencing inconsistent or reduced wireless signal, try the following suggestions:

(1) Reboot the modem and then reboot your computer

(2) Try moving your computer to within 20 feet of the router to test the signal

(3) If you use a laptop, make sure your wireless is not turned OFF (see switch/button on side/top of keyboard)

(4) Try other wireless devices (computers, wifi enabled phone, Wii, etc) to see if they work

(5) Move the modem to a more central location or away from thick walls/doors, metal

(6) Turn off or unplug fluroescent lighting, microwaves, cordless phones and other signal-distorting devices

(7) Try your computer through a different wireless router (friend, relative, work, etc) to see if it connects

(8) Make sure your modem is secure so you are the only one connecting to and using your signal

(9) Call Help Desk at 1-888-655-8642

Use the guides above to log into your modem to configure features like Security and Firewall. If you are having problems with the modem, try turning it off (unplugging it) and turning it back on (plugging it in). Wait 60 seconds then restart your computer. If a problem still persists, contact our Help Desk at 1-888-655-8642.

The first thing to do is reboot the modem and then reboot your computer(s). This will reset both devices and often fix any communication issues. If the problems continue, look at the modem the next time the Internet is down and see if the lights change. Refer to the guides at the top of the page for an explanation of what your lights *should* be doing. The lights will indicate line or equipment problems. For these issues, contact TCC to check the line/modem.

If the lights stay the same, try these suggestions:

(1) If you connect wirelessly, try the wireless troubleshooting above and then try connecting to the modem through Ethernet to
     see if this is really a "wireless" issue.

(2) Try another computer/device in the home. Does the Internet work? Or is the Internet down on all computers/devices?

(3) Contact Tech Support at 1-888-655-8642 for further troubleshooting

How to change your Home Page:

(1) Go to the home page you would like to use

(2) Click Tools > Options/Internet Options

(3) Click the "Use Current" button, Click "OK"

Other? Email Us

(1) If you have a new computer with Windows Vista or Windows 7, then you may not even have an email client installed. TCC has the instructions you need to download and set up Windows Live Mail. Click here for these instructions. (if your computer cannot open PDF's let us know and we can mail you the instructions).

(2) If you already have an email client on your computer, then you just need to configure it. To set up an email client, you will need five things:

    Server Type: POP3

    Incoming Server: mail.airstreamcomm.net

    Outgoing Server: mail.airstreamcomm.net

    Username: your TCC Login (e.g. "bjones")

    Password: the password TCC gave you

(3) If you have a Smart Phone (Android, iPhone, Windows Phone) please use the settings above to configure your email. In addition, you must choose the setting to "authenticate" when you Send mail OR use "port 587" for your outgoing mail instead of port 25. [our mail server does not send mail that arrives from outside the TCC network so your smart phone either needs to authenticate with your username and password or use the special port 587 we created for smart phones.] For additional assistance with setting up your email with your Smart Phone, check this web site.

* Get Help: Call our Help Desk (toll-free, 24 hrs a day) at 1-888-655-8642.

* Change Your Email Password: Click here (you must know your current password to change it)

* Add Another Email: Contact TCC to add another address

Viruses and spyware are a MAJOR source of headaches. It is not too difficult to find infected web sites or other problematic programs. Clicking on an infected web site, downloading an infected file or clicking on an infected pop-up ad can be all it takes to begin the virus/spyware headache. Unfortunately, there isn't a quick, simple way to clean infections. Your best protection is to PREVENT the infection with SecureIT+ from TCC. SecureIT+ offers you guaranteed protection against all kinds of threats and includes 24-7 support for any questions/problems that do come up. Also, TCC can clean your computer so if you suspect you already have an infection, let us help!

For questions about SecureIT+, visit the web site or contact Customer Service. For help installing SecureIT+ or questions about the use of SecureIT+ or if you need support with your SecureIT+, click the Support link in the SecureIT+ Management Console or call Security Coverage at 1-877-373-3320 (24-7).

For questions about Online Backup, visit the web site or contact Customer Service. For help installing Online Backup or questions about the use of Online Backup or if you need support with your Online Backup, click the Support link in the Online Backup program or call Security Coverage at 1-877-373-3320 (24-7).

TCC treats copyright infringement seriously. If you feel your copyright was infringed upon, contact us by email or through Customer Service.

Copyright infringement happens when protected material is copied or shared without authorization. One popular way files are copied/shared is with freely downloadable P2P (point to point) programs where you share files like movies, songs, games or programs directly with other users that have the same P2P programs. This is very popular with youth. Illegal file sharing can also happen through your connection if you have a wireless modem or router that is not secured. Unsecured wireless allows people within range to connect to and use your Internet without you knowing.

If TCC gets a notice that your connection has been downloading or sharing copyright materials, you will get a letter and an email notifying you of this. You will be asked to contact TCC to find the source of the file sharing (programs, unsecured wireless, etc) so it can be corrected. In addition, you may be charged a fee of $50 for each copyright infringement notice and your internet can be suspended if you either do not respond or if it continues to happen.

TCC also offers reliable 56K dial-up connections. To set up your dial-up connection with Windows Vista or Windows 7, click HERE for instructions. For older versions of Windows, contact TCC for a set up CD. For help with your dial-up connection, contact our Help Desk at 1-888-655-8642 or call our local office at 1-800-831-0610. Local dial-up numbers include:

   582-4848 - For Galesville, Ettrick, Trempealeau, Centerville and Holmen exchanges

   989-9623 - For Blair, Taylor and Ettrick exchanges

   715-964-1044 - For Alma Center, Merrillan, Fairchild and Humbird exchanges

   715-287-2700 - For Eleva, Mondovi and Cleghorn exchanges

   715-985-2700 - For Strum, Independence, Whitehall, Pleasantville, Glimanton and Arcadia exchanges

   715-984-2700 - For Osseo, Northfield and Pigeon Falls exchanges

(all numbers in the 715 area code need to include 715 or the call will not go through)

Many dial-up issues are due to a poor phone line. Another common issue is when your modem is zapped by a nearby lightning strike or power surge. It may still dial, but can no longer get dial-tone. In this case, you will either need to replace your telephone-line surge protectore or replace your modem.

The DTA boxes we've been mailing and talking about are part of our conversion from an analog/digital network to an all-digital network. Our packages and prices will remain the same, but all TV's will need to have a set-top receiver, a built-in QAM tuner OR one of these "DTA" boxes in order to receive any channels. This conversion begins November 2011 so get your DTA box(es) soon!

We are in the process of converting our analog (Basic Cable) stations to the digital format so you might notice some channels are not coming in on older TV's withot a set top box or DTA. Contact us right away to get your DTA or for other options so you can get back to enjoying all of the great programming TCC has to offer. We have many resources online for determining and requesting what you need along with instructions for connecting them:
Do I need a DTA | Request DTA(s) | VCR's and DTA's | DTA FAQs

1. Turn receiver and TV off and back on
2. Make sure your TV is on channel 3 or the proper Input
3. Make sure DVD player or VCR are not on (unless they need to be)
4. Check different channels; write down channels fuzzy/choppy/missing
5. Check these channels on a different TV in your home
6. Contact TCC and inform us about your problem

1. Make sure Receiver is on and TV is set to channel 3 or the proper Input
2. Check the channel you are on to make sure you are subscribed and are supposed to get that channel
3. Try other channels to see if some channels work
4. Contact TCC and inform us about your problem

1. Try a different phone; preferably a corded (not cordless or AC dependent) phone
2. Check for any phone devices left off-hook
3. Plug a phone into the NID on the outside of your home (open the lid, unplug phone wire to house)

About Voicemail | Voicemail instructions | Contact TCC

Comm Portal Instructional Video | "Tech Know Talk" show on Comm Portal | Comm Portal web site | Contact TCC

Refer to TCC directory Calling Features section or contact TCC with specific problem/question

1. If cordless, put handset on base, unplug AC (power) cord from wall and plug back in
2. Also if cordless, leave on charging base for at least one hour in case battery is dead
3. Try a different phone; preferably a corded (not cordless or AC dependent) phone in the same outlet
4. Check for any other phone devices left off-hook
5. Plug a phone into the NID on the outside of your home (open the lid, unplug phone wire to house)
6. Try replacing the battery (charge new batteries for at least 12 hours before using)
7. Contact TCC about replacing that phone

eBill is a way to see and/or pay your TCC bill through a secure web page. With eBill, you can make payments whenver you want, even multiple times per month. eBill is easy to use and it's free!    Log in to eBill | Contact Customer Service

Direct Pay is a service for automatically paying your monthly TCC bill through a checking or savings account or credit card. Direct Pay is free and easy to use!    Download Direct Pay Form | Send TCC a Question/Request

If you have questions on your bill or with our billing policies and practices or your personal information in our billing system, the best thing to do is call us, stop in and talk to us or fill out our Contact Form on our Customer Service page. Then we can look into your issue personally and help resolve it.

We offer a wide variety of computer cleaning, upgrading and repair services including Virus/Spyware Removal, data transferring, performance tune-ups and hardware installation. We are very reasonably priced, offer prompt service and guarantee our work.

Learn more about TCC's Computer Repair, Cleaning and Upgrading services!

We are also a Dell Computer vendor with both a laptop and a desktop model to choose from. Both styles have been well upgraded and include Dell's top warranty which includes next-business day service for replacement.

Learn more about the Dell Computers you can get from TCC!

Q: Do you sell Gift Cards or can I pay on someone's bill as a gift?
A: The answer to both is Yes. We have Gift Cards in $5, $10, $25 and $50 amounts and you can pay whatever amount you want on someone's bill. We even have "A Gift For You" certificates we can give you to let that person know.

Q: Why am I seeing "Daily Digest" emails?
A: Our filtering is now sending daily digest emails out showing you the messages that were filtered. To read a message, click "View". If you see a message you want delivered, just click "Release". To get into your filtering, click "Settings.". Using the Daily Digest makes checking your filtered mail easy because you never have to log in! If you have any questions, contact TCC at internet@tcc.coop or 715-695-2691.

Q: Is your Wireless Secure?
A: If you have a Wireless Modem from TCC or your own Wireless Router, then you need to have it secured to prevent unauthorized use of your wireless modem by anybody within range. When this happens, your connection is bound to be slower, you are at risk of identity theft, viruses, hacking and being held responsible for any activity they engage in while connected through your wireless. If you have a wireless modem from TCC, you can set up a Security Code using instructions on our Internet Support web site. Just click which modem you have and scroll to the Security section.

Q: What are these "DTA" boxes I've been hearing about and do I need one?

A: The DTA boxes we've been mailing and talking about are part of our conversion from an analog/digital network to an all-digital network. Our packages and prices will remain the same, but all TV's will need to have a set-top receiver, a built-in QAM tuner OR one of these "DTA" boxes in order to receive any channels. [this conversion process begins in Noveber 2011 so get your DTA box(es) soon!] We have many resources online for determining and requesting what you need along with instructions for connecting them: Do I need a DTA | Request DTA(s) | VCR's and DTA's | DTA FAQs

Q: I should have what I need for your digital conversion, so why am I missing channels?
A: Some set top boxes and digital TV's do not automatically recognize a channel when it starts showing up in a digital format. If you have a flat-screen TV without a TCC set top receiver, just use your remote to go into your TV's settings and do a "channel scan". That should get the TV to recognize those stations it lost. If you have a TCC set top receiver, let us know and we can update your receiver for you. Some receivers have not been automatically updating themselves when channels change. Email us if you have any questions or problems.

Q: Why did broadcast TV stations switching to all-digital?
A: Congress mandated the conversion to all-digital television broadcasting (DTV) because all-digital broadcasting will free up analog frequencies for public safety communications (fire, police, emergency rescue). A digital signal is a more efficient transmission technology, which allows broadcast stations improved picture and sound quality, as well as more broadcasting options to consumers through “multicasting”. Lastly, this move also frees up analog frequencies that can be used for advanced commercial wireless services for consumers. If you have TCC Cable TV, you will not be affected. This only affects those who receive their local stations with an antenna or set-top “rabbit ears”. They will need a TV service provider, a TV with a digital tuner or a digital converter box.

Q: Why does satellite TV appear to cost less than cable television?
A: While offers from satellite providers may look appealing on the surface, it is interesting to know that by the end of 2008 the Average Revenue per Unit (average customer bill) for one satellite provider was about $30 more than the average customer’s cable bill with TCC. Satellite service rates go up, too. In fact, satellite rates have increased more in the last ten years than TCC’s rates. It just goes unnoticed as they are not required by law to serve notice of rate increases as cable TV providers are. Satellite providers use introductory offers to hide the actual price you will end up paying. They also lock you into lengthy contracts, which may exceed your introductory price term. In a previous newsletter, we ran a comparison study between TCC rates and the rates of a satellite provider. Even with the introductory offer, a satellite customer will pay as much as $100 more over two years that a TCC customer with similar services.

Q: Why do satellite TV providers have more channels than cable TV providers?
A. Satellite TV providers do have more channels than cable providers, but when you look at their channel line-ups, you will see a lot of shopping, music, special interest and duplicate (East coast feed, West coast feed) channels. They want you to focus on the number of channels, rather than the quality of their network programming. We strongly believe we offer a better line-up of channels, including truly local content such as dedicated weather radar, local events coverage, community announcements and other local programming with Trempealeau County Community Television (TCCTV).

Q: Why can’t we choose the channels we would like?
A: TCC is bound by contracts with network operators that determines what we offer, how we offer it and what we pay for it. Offering high demand programming involves agreeing to terms that make it essentially impossible to offer this programming on an "a la carte" basis. Terms include putting a channel on the specific tier so everybody on that tier receives and pays for that channel. Other terms include accepting (and paying for) several less popular channels from a network operator in order to receive one of their more popular channels.

Q: How do I sign up for the Do-Not-Call lists?
A: You can put your phone number(s) on the national and state "Do-Not-Call" lists by calling their toll-free numbers or by visiting their web sites.

   State List:   Web Site or 1-866-966-2255
   National List:   Web Site or 1-888-382-1222

Q: What can I do with my old phone book(s)?
A: The best thing you can do is recycle them. For every 500 books recycled, we save 7,000 gallons of water, 3.3 cubic yards of landfill space, 17-31 trees and 4,100 kilowatts of electricity. Your local curbside recycling may accept phone books. Otherwise, check with your area recycling facility directly. Make sure to remove all contaminants like covers, plastics or other non-paper materials. If you are unable to recycle your phone book, you can re-use it yourself. Use it to start a fire in your fireplace or press flowers. Shred the pages and use in your garden to help keep weeds down. The paper is biodegradable. Shredded phone book pages can also be used as a substitute for packing peanuts, which are not biodegradable.

Q: What is a PIC freeze?
A: The term PIC means preferred interlata carrier-- your long distance provider. When your phone company receives a request to change your carrier, the request must be processed without question. Some companies send change requests without full authorization of the customer. A PIC freeze protects the customer by telling the phone company they must have a request in writing from the customer in order to change their long distance carrier. Putting a PIC freeze on your account is free. Contact your phone carrier to put a PIC freeze on your long distance.

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Let us know if you can't find what you are looking for and we'll be glad to help!

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