1. Customer Service
TCC strives to provide the best customer service experience for our customers. We have local offices and staff so you are talking to people from your area. We also live in the area and use the same services so we have first-hand experience with the services you are calling about. And because we're local, you can stop in and sit down with us instead of being stuck going over things on the phone.
2. Excellent Reliability
We have a long track record of excellent reliability through all weather - wind, rain, snow and leaves on the trees. So you won't miss the big game because of snow or be unable to watch a good movie when it's raining out because you can't get a signal!
3. Honest Pricing
Our pricing is always honest, up-front and available in our offices, on our web site or over the phone. We don't try to dazzle you with the big print but then pile a bunch of special terms, requirements and details in the small print. We make it easy to understand what you're going to get from TCC and what you're going to pay.
4. Local Support
TCC has technicians who live and work throughout our service area. When something needs our attention, we are prompt to answer the call. We have a 24-7 Help Line to answer your questions or dispatch our on-call tech when needed. Plus we make replacing equipment a breeze with no-hassle equipment replacement. And you don't have to extend your service when you get equipment replaced.
5. Local Economy
TCC is a local company with local employees. As a company and as individuals, we support our local economies. Money you spend with TCC stays in the local economies. It's not sent to big companies headquartered in other states or other countries.
6. Local Supporter
We have always been involved with our local schools, organizations and events. We dedicate a lot of our resources to our local communities from the schools' Project Circuit to Trempealeau County Community TV and many sponsored events. Supporting TCC is good for our local area.
7. Member-Owner
TCC is a Cooperative. Being a Cooperative means you are a member-owner. You have a vested interest in the health of the coop by means of Capital Credits. You also have a voice with your coop by having an equal vote for the directors that shape the policies and direction our coop takes. TCC is also interested in hearing from our members directly and welcome your questions and feedback.
8. Selection
TCC is very proud of our Cable programming lineup and all the features we make available to our members. From anti-virus protection for your computer to online access to your telephone calls and calling features, TCC provides more than just the basics, we provide all the complimentary features that make your services as helpful, enjoyable and secure as possible.
9. Great Internet
We have the area's fastest and best supported Internet service. Nobody offers the performance, reliability and prompt attention to your needs that TCC provides. And we've been doing this longer than any other provider in the area as well. Not only is our service top notch, but we also offer FREE Technology Classes and a monthly TV show Tech Know Talk on TCCTV which helps people in our area make the best use of the technology available!
10. We Care
At TCC, we don't just pretend to care, we really do care. We strive to provide the best services and support we can to every customer, in every situation. We're not just the telephone, cable or internet company, we're your Cooperative. We're TCC.